Description
Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented IT Manager for the JW Marriott Reston Station!
Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:
Generous compensation package
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members
What will you be doing?
The IT Manager is responsible for the overall planning, implementation, management, and security of the hotel's technology systems, infrastructure, and data. This role ensures the smooth operation of property management systems, guest technology services, and back-office applications to support hotel operations, guest satisfaction, and compliance with Marriott International standards.
Key Responsibilities
Oversee daily IT operations, including property management system (PMS), point of sale (POS), back-office systems, and guest internet services.
Ensure compliance with Marriott International IT policies, standards, and procedures.
Manage hotel networks, servers, Wi-Fi, telecommunications, hardware, and software to ensure optimal performance and reliability.
Provide timely support to associates and resolve technical issues quickly to minimize business disruption.
Maintain data security, backups, and disaster recovery procedures to safeguard hotel and guest information.
Partner with Marriott corporate IT teams to implement new systems, upgrades, and cybersecurity initiatives.
Manage vendor relationships and service agreements related to IT hardware, software, and support contracts.
Train associates on technology tools and systems to improve productivity and guest service.
Monitor IT budget, track expenses, and recommend cost-effective solutions.
Stay current with emerging hospitality technology trends to enhance guest experiences and operational efficiency.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
3-5 years of IT management or supervisory experience, preferably in a hospitality or service environment.
Strong knowledge of hotel systems (PMS, POS, CRM, back-office, Microsoft Office, networking, servers, and cloud solutions).
Experience managing cybersecurity, data protection, and compliance standards.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work flexible hours, including evenings, weekends, and on-call as needed.
Strong leadership skills with the ability to train and support a diverse team.
Marriott Core Competencies
Delivering exceptional guest experiences through technology.
Building and maintaining collaborative relationships.
Driving innovation and continuous improvement.
Upholding Marriott's culture and commitment to excellence.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
Our Differences Are What Make Us Great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
JW Marriott Reston Station | 247 Room Hotel
Today, Reston Station signals a new North Star for Northern Virginia, with JW Marriott Residences the 26-story towering centerpiece of refined elegance and endless possibilities. Walkable premium dining, abundant services, outstanding entertainment and year-round events and activities on the plaza make this one of the most desirable addresses in Northern Virginia. Reston Station has emerged as a pedestrian-friendly urban landscape and the newest chapter in Reston's exceptional story. A story our residents will enjoy to the fullest.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
